Refund Policy

1. Deposits and Booking Fees

Deposits (or booking fees) reserve production dates and allocate team capacity. Unless otherwise stated in your Project Agreement, deposits are non-refundable once dates are confirmed because we may decline other work for those dates.

If you need to reschedule, we may apply the deposit toward a new date when availability allows, provided rescheduling notice is given in advance and no third-party costs have been incurred.

2. Pre-Production Work

Pre-production includes discovery, creative direction, scripting, storyboarding, shot lists, planning calls, location planning, casting coordination, and scheduling. If you cancel after pre-production begins, you are responsible for fees already accrued for time spent and any non-refundable third-party commitments.

What is refundable

• Unused prepaid hours (if prepaid) that have not been scheduled or performed, subject to the Project Agreement.
• Amounts paid that exceed the value of work completed and costs incurred, when applicable.

What is not refundable

• Completed creative work, strategy deliverables, or completed edits and exports.
• Third-party costs already committed or paid (e.g., talent, locations, rentals, permits, stock licenses).
• Rush fees or schedule-hold fees once reserved.

3. Production Day Cancellations

If a production day is cancelled or postponed after crew, equipment, or location reservations are made, you may be responsible for the full day rate or applicable cancellation fees, including third-party charges. Weather and force majeure situations are handled case-by-case; we will work with you to find a reasonable solution whenever possible.

4. Post-Production and Editing

Post-production includes editing, color correction, sound mixing, motion graphics, captions, versions, and deliverable packaging. If editing has started, refunds are generally not available for completed work. If you cancel mid-process, you will be billed for time spent to date, and any remaining prepaid amount may be evaluated for partial refund if it exceeds work completed.

5. How to Request a Refund

To request a refund review, contact us with your project name, invoice reference, and a brief reason for the request. We may ask for additional information to confirm project stage, deliverables delivered, and costs already incurred.

Refund decisions are made in good faith based on documented project progress. Approved refunds (if any) are typically issued to the original payment method.

6. Chargebacks

If a chargeback is initiated without first contacting us to resolve the issue, we reserve the right to pause all work and withhold deliverables until the dispute is resolved. We will provide documentation of the project agreement, communications, and work performed to the payment processor.